Terms of Service

Welcome to CasaLume. By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service. Please read them carefully before using the website.

This website is operated by Shenzhen Chuxin Zhiyuan Technology Co., Ltd.

Company Name: Shenzhen Chuxin Zhiyuan Technology Co., Ltd.
Email: Hliang2z203@163.com
Address: Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China.

Brand Purpose

CasaLume selects home and lifestyle products that add comfort, convenience, and thoughtful function to the spaces where everyday life happens. Product information on our website is provided to help customers understand general features, uses, materials, and product options.

Website Use

You agree to use this website only for lawful purposes. You may not use the website in a way that interferes with its operation, attempts unauthorized access, copies content without permission, submits false information, or violates applicable laws.

We may suspend or restrict access to the website if we believe there has been misuse, suspicious activity, fraud, or violation of these terms.

Product Information

We make reasonable efforts to display product descriptions, images, prices, and availability accurately. However, product images may vary slightly due to screen settings, lighting, photography, manufacturing differences, or updates to product packaging and design.

Product descriptions are for general reference. Customers should review product size, materials, usage instructions, compatibility, and other details before purchasing.

Pricing and Availability

Prices and product availability may change without prior notice. We reserve the right to correct pricing errors, product information errors, or availability errors at any time.

If an order is affected by a clear pricing or product information error, we may contact you to confirm the order, offer an adjustment, or cancel and refund the order where appropriate.

Orders and Acceptance

Placing an order does not automatically mean the order has been accepted. Orders may be reviewed for payment confirmation, inventory availability, shipping address accuracy, and fraud prevention.

We reserve the right to refuse, cancel, or limit an order if necessary, including but not limited to suspected fraud, incorrect pricing, unavailable products, shipping restrictions, or violation of these terms.

Payments

Payment must be completed before an order is processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment is declined, reversed, disputed, or flagged as suspicious, the order may be delayed, canceled, or placed on hold.

Shipping, Returns, and Refunds

Shipping, return, and refund matters are governed by our Shipping Policy and Return Policy. Customers are responsible for reviewing those policies before placing an order.

Intellectual Property

All website content, including text, images, logos, graphics, layout, product descriptions, and other materials, belongs to CasaLume, Shenzhen Chuxin Zhiyuan Technology Co., Ltd., or respective content providers. You may not copy, reproduce, distribute, or use website content for commercial purposes without permission.

Limitation of Liability

To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential damages arising from website use, product use, shipping delays, third-party service issues, or circumstances beyond our reasonable control.

Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page. Continued use of the website after changes are posted means you accept the updated terms.

Contact Us

For questions about these terms, please contact:

CasaLume
Company Name: Shenzhen Chuxin Zhiyuan Technology Co., Ltd.
Email: Hliang2z203@163.com
Address: Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China.