Contact Us

We’re here to help. If you have questions about CasaLume products, orders, shipping, returns, payments, or after-sales support, please contact us by email. Our team will do its best to review your message and respond as soon as possible.

CasaLume selects home and lifestyle products that add comfort, convenience, and thoughtful function to the spaces where everyday life happens.

Customer Support Email

For customer service inquiries, please contact:

Email: Hliang2z203@163.com

When contacting us about an order, please include your order number and the email address used at checkout. This helps us locate your order and provide assistance more efficiently.

Business Information

This website is operated by:

Company Name: Shenzhen Chuxin Zhiyuan Technology Co., Ltd.
Brand Name: CasaLume
Email: Hliang2z203@163.com
Address: Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China.

What We Can Help With

You may contact us for support with:

Product questions
Order status
Shipping updates
Return requests
Refund review
Damaged or incorrect items
Payment questions
Website or account issues
General customer service inquiries

Before Contacting Us

To help us process your request faster, please include the following information when applicable:

Your full name
Order number
Email address used for the order
Product name
A clear description of your question or issue
Photos or videos if the item is damaged, defective, or incorrect

Response Time

We aim to respond to customer inquiries within 1–3 business days. Response times may be longer during weekends, public holidays, promotional periods, or high-volume seasons.

If you do not receive a response immediately, please avoid sending repeated messages within a short period, as this may delay processing. We will review inquiries in the order they are received whenever possible.

Order-Related Questions

For order-related questions, please make sure the email address you use to contact us matches the email address used at checkout. If you are contacting us from a different email address, we may ask for additional information to verify the order before providing order-related support.

Thank You

Thank you for choosing CasaLume. We appreciate your support and look forward to helping you add comfort, convenience, and thoughtful function to your everyday spaces.