Privacy Policy

This Privacy Policy explains how CasaLume collects, uses, stores, and protects customer information when you visit our website, place an order, create an account, subscribe to updates, or contact us for support.

This website is operated by Shenzhen Chuxin Zhiyuan Technology Co., Ltd.

Company Name: Shenzhen Chuxin Zhiyuan Technology Co., Ltd.
Email: Hliang2z203@163.com
Address: Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China.

Information We Collect

When you use our website, we may collect information necessary to provide products and services to you. This may include:

Name
Email address
Phone number
Billing and shipping address
Order details
Payment confirmation information
Customer service messages
Device, browser, and website usage information
IP address and general location information

We collect this information when you place an order, subscribe to updates, contact customer support, browse our website, or interact with website features.

How We Use Your Information

We use customer information for normal business and service purposes, including:

Processing and fulfilling orders
Providing shipping and delivery updates
Responding to customer questions
Handling returns, refunds, and after-sales support
Improving website performance and customer experience
Preventing fraud, abuse, or unauthorized transactions
Sending service-related emails about orders or accounts
Complying with applicable legal and operational requirements

We do not sell customer personal information.

Payment Information

Payment information is processed through secure third-party payment providers. We do not store complete credit card numbers or full payment credentials on our own servers.

Payment providers may collect and process information according to their own privacy and security policies.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website functionality, remember preferences, analyze traffic, and understand customer behavior.

You may adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

Sharing Information

We may share necessary information with trusted service providers who help us operate the website and fulfill customer orders. These may include payment processors, shipping carriers, technology providers, analytics providers, and customer service tools.

These service providers only receive information needed to perform their services and are expected to handle customer information responsibly.

Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their account login information and using secure networks when placing orders.

Data Retention

We may retain order records, customer communication, and transaction information for as long as necessary to provide services, resolve disputes, comply with legal obligations, and maintain business records.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information. To make a privacy-related request, please contact us by email.

Contact Us

For privacy questions, please contact:

CasaLume
Company Name: Shenzhen Chuxin Zhiyuan Technology Co., Ltd.
Email: Hliang2z203@163.com
Address: Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China.