Shipping Policy

Thank you for shopping with CasaLume. We select home and lifestyle products that add comfort, convenience, and thoughtful function to the spaces where everyday life happens. This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is placed on our website.

This website is operated by Shenzhen Chuxin Zhiyuan Technology Co., Ltd.

Company Name: Shenzhen Chuxin Zhiyuan Technology Co., Ltd.
Email: Hliang2z203@163.com
Address: Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China.

Order Processing

After your order is placed, we will review the order details, confirm payment, and prepare the products for shipment. Most orders are processed during business days. Processing time may vary depending on product availability, order volume, holidays, promotional periods, or other operational conditions.

If an item becomes unavailable after your order is placed, we may contact you by email to provide an update, offer an alternative solution, or arrange a cancellation and refund where applicable.

Shipping Time

Estimated shipping times may vary depending on your destination, selected shipping method, carrier schedule, and product availability. Any delivery time shown on the website, checkout page, or order confirmation page should be treated as an estimate rather than a guaranteed delivery date.

Delivery may be affected by carrier delays, weather, customs clearance, local delivery conditions, public holidays, address issues, or other circumstances beyond our reasonable control.

Shipping Fees

Shipping fees, if applicable, will be shown at checkout before payment is completed. The final shipping cost may depend on your location, product type, order weight, order value, or selected shipping method.

Any customs duties, import taxes, local taxes, or additional fees charged by local authorities or carriers are the responsibility of the customer unless otherwise stated at checkout.

Tracking Information

Once your order has been shipped, tracking information may be sent to the email address used at checkout. Please allow some time for tracking information to update after the carrier receives or scans the package.

If tracking information does not update immediately, it does not always mean that the package has not shipped. Some carriers may take additional time to update shipment status.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout. Please carefully check your name, phone number, shipping address, apartment number, postal code, and email address before submitting an order.

If a package cannot be delivered due to an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package, we may not be able to guarantee reshipment or refund of shipping costs.

Lost or Delayed Packages

If your package appears delayed, please first check the tracking information and contact the carrier when possible. If you still need assistance, please contact us by email with your order number and shipping details.

We will do our best to help review the issue and provide available information, but final delivery handling may depend on the carrier’s investigation and policies.

Contact Us

For shipping questions, please contact us at:

CasaLume
Company Name: Shenzhen Chuxin Zhiyuan Technology Co., Ltd.
Email: Hliang2z203@163.com
Address: Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China.