{"id":1827,"date":"2026-06-05T08:03:18","date_gmt":"2026-06-05T08:03:18","guid":{"rendered":"http:\/\/45.205.27.74\/?page_id=1827"},"modified":"2026-06-05T08:03:18","modified_gmt":"2026-06-05T08:03:18","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/cawdgfth.com\/?page_id=1827","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We\u2019re here to help. If you have questions about <strong>CasaLume<\/strong> products, orders, shipping, returns, payments, or after-sales support, please contact us by email. Our team will do its best to review your message and respond as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CasaLume selects home and lifestyle products that add comfort, convenience, and thoughtful function to the spaces where everyday life happens.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Support Email<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For customer service inquiries, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a>Hliang2z203@163.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When contacting us about an order, please include your order number and the email address used at checkout. This helps us locate your order and provide assistance more efficiently.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Business Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This website is operated by:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Company Name:<\/strong> Shenzhen Chuxin Zhiyuan Technology Co., Ltd.<br><strong>Brand Name:<\/strong> CasaLume<br><strong>Email:<\/strong> <a>Hliang2z203@163.com<\/a><br><strong>Address:<\/strong> Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao\u2019an District, Shenzhen, China.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What We Can Help With<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may contact us for support with:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Product questions<br>Order status<br>Shipping updates<br>Return requests<br>Refund review<br>Damaged or incorrect items<br>Payment questions<br>Website or account issues<br>General customer service inquiries<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before Contacting Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To help us process your request faster, please include the following information when applicable:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your full name<br>Order number<br>Email address used for the order<br>Product name<br>A clear description of your question or issue<br>Photos or videos if the item is damaged, defective, or incorrect<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Response Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond to customer inquiries within <strong>1\u20133 business days<\/strong>. Response times may be longer during weekends, public holidays, promotional periods, or high-volume seasons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not receive a response immediately, please avoid sending repeated messages within a short period, as this may delay processing. We will review inquiries in the order they are received whenever possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order-Related Questions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For order-related questions, please make sure the email address you use to contact us matches the email address used at checkout. If you are contacting us from a different email address, we may ask for additional information to verify the order before providing order-related support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Thank You<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for choosing <strong>CasaLume<\/strong>. We appreciate your support and look forward to helping you add comfort, convenience, and thoughtful function to your everyday spaces.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re here to help. If you have questions about CasaLum [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1827","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/pages\/1827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cawdgfth.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1827"}],"version-history":[{"count":1,"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/pages\/1827\/revisions"}],"predecessor-version":[{"id":1828,"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/pages\/1827\/revisions\/1828"}],"wp:attachment":[{"href":"https:\/\/cawdgfth.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}