{"id":1819,"date":"2026-06-05T08:01:17","date_gmt":"2026-06-05T08:01:17","guid":{"rendered":"http:\/\/45.205.27.74\/?page_id=1819"},"modified":"2026-06-05T08:01:17","modified_gmt":"2026-06-05T08:01:17","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/cawdgfth.com\/?page_id=1819","title":{"rendered":"Return Policy"},"content":{"rendered":"\n

At CasaLume<\/strong>, we want customers to feel confident when shopping for home and lifestyle products. This Return Policy explains the general conditions for return requests, refund review, and related customer responsibilities.<\/p>\n\n\n\n

This website is operated by Shenzhen Chuxin Zhiyuan Technology Co., Ltd.<\/strong><\/p>\n\n\n\n

Company Name:<\/strong> Shenzhen Chuxin Zhiyuan Technology Co., Ltd.
Email:<\/strong> Hliang2z203@163.com<\/a>
Address:<\/strong> Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao\u2019an District, Shenzhen, China.<\/p>\n\n\n\n

Return Eligibility<\/h2>\n\n\n\n

We may accept return requests for eligible products within 14 days after delivery<\/strong>, provided that the product is unused, undamaged, clean, and returned in its original packaging with all accessories, manuals, parts, labels, and included materials.<\/p>\n\n\n\n

To be eligible for return review, the product should be in a condition suitable for inspection. Items that show signs of use, installation, assembly damage, missing parts, stains, odors, modification, or altered packaging may not qualify for a refund.<\/p>\n\n\n\n

Non-Returnable Items<\/h2>\n\n\n\n

Some items may not be eligible for return depending on their product type, condition, or reason for return. These may include:<\/p>\n\n\n\n

Products that have been used, installed, assembled, damaged, or modified
Products without original packaging or missing accessories
Clearance, final sale, or promotional items marked as non-returnable
Customized or personalized products
Items damaged due to misuse, improper installation, improper storage, or normal wear and tear<\/p>\n\n\n\n

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.<\/p>\n\n\n\n

Return Request Process<\/h2>\n\n\n\n

To request a return, please email us at Hliang2z203@163.com<\/a><\/strong> and include the following information:<\/p>\n\n\n\n

Your full name
Order number
Email address used at checkout
Product name
Reason for return
Photos or videos showing the product condition, if applicable<\/p>\n\n\n\n

Please do not send any item back before receiving return instructions from us. Unauthorized returns may not be accepted.<\/p>\n\n\n\n

Return Shipping<\/h2>\n\n\n\n

Unless the return is due to an item arriving damaged, defective, or incorrect, customers are generally responsible for return shipping costs. We recommend using a trackable shipping method because we are not responsible for returned packages that are lost, delayed, or damaged during transit.<\/p>\n\n\n\n

Original shipping fees are generally non-refundable unless required by applicable law or unless the issue was caused by our error.<\/p>\n\n\n\n

Damaged, Defective, or Incorrect Items<\/h2>\n\n\n\n

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include your order number and clear photos or videos showing the issue, product packaging, and shipping label.<\/p>\n\n\n\n

After review, we may offer a suitable solution, which may include replacement, partial refund, full refund, or other assistance depending on the specific situation.<\/p>\n\n\n\n

Refund Review<\/h2>\n\n\n\n

Once a returned item is received and inspected, we will notify you of the refund decision. If approved, the refund will be processed to the original payment method where possible.<\/p>\n\n\n\n

Refund processing times may vary depending on the payment provider, bank, or card issuer. We cannot control the exact time it takes for funds to appear in your account after the refund has been issued.<\/p>\n\n\n\n

Exchanges<\/h2>\n\n\n\n

We may support exchanges in certain cases depending on product availability and the reason for the request. If you need a different item, size, model, or replacement part, please contact us first so we can review available options.<\/p>\n\n\n\n

Contact Us<\/h2>\n\n\n\n

For return questions, please contact:<\/p>\n\n\n\n

CasaLume<\/strong>
Company Name:<\/strong> Shenzhen Chuxin Zhiyuan Technology Co., Ltd.
Email:<\/strong> Hliang2z203@163.com<\/a>
Address:<\/strong> Room 202, Building 77, Jinbi Garden, Hexi Community, Xixiang Subdistrict, Bao\u2019an District, Shenzhen, China.<\/p>\n","protected":false},"excerpt":{"rendered":"

At CasaLume, we want customers to feel confident when s […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1819","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/pages\/1819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cawdgfth.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1819"}],"version-history":[{"count":1,"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/pages\/1819\/revisions"}],"predecessor-version":[{"id":1820,"href":"https:\/\/cawdgfth.com\/index.php?rest_route=\/wp\/v2\/pages\/1819\/revisions\/1820"}],"wp:attachment":[{"href":"https:\/\/cawdgfth.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}